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A man living in Springfield Township, Ohio, just outside Cincinnati, says he's reconsidering his decision to rent his home through Airbnb after some renters trashed the place.
LONDON, ENGLAND - AUGUST 03: The Airbnb logo is displayed on a computer screen on August 3, 2016 in London, England. (Photo by Carl Court/Getty Images)
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Airbnb nightmare: Man's home trashed by renters

Cincinnati homeowner fights for reimbursement

If you could use some extra cash, and you go out of town a lot, why not rent out your home?

That's what a Finneytown, Ohio homeowner tried to do, and he's now sharing his Airbnb horror story to warn others.

Extra money when not using house

Ron Kohlman was hoping to make some extra money, renting his cute little cape cod on Airbnb when he's is away.

But he wonders if it's worth it, after he says two recent guests trashed the place, causing more than $3,000 in damage.

The first incident involved a couple who left their young kids alone for 4 hours when they went to a football game.

"The kids ransacked the house," he said. "They broke the kitchen faucet, they broke the vacuum cleaner, I have a $2,000 Sunsetter awning on the back and they broke that as well."

Two weeks later, he says, another guest turned his cute little home into a party house.

"It was rented for two guests, and from what the neighbors tell me they had about 30 people here," Kohlman said.

When he returned to clean the house, he says "it was a disaster, bottles cans everywhere, floors were sticky, there was stuff on the walls, it was horrible."

Trouble getting reimbursed

Kohlman thought he'd be covered by Airbnb's "Million Dollar Host Guarantee" for owners.

But he says his damage claims went nowhere. "They want receipts for things I don't even have anymore," he said.

A website called has dozens of similar complaints.

It says to get reimbursed for damage, owners must provide receipts or proof of ownership, something Kohlman doesn't have

"They put you through a rigmarole of documentation, and then basically  say they are not going to pay," he said.

We contacted Airbnb where company spokesman Ben Breit said they will re-examine Kohlman's claims. However, he insisted Airbnb honors its Million Dollar Host Guarantee.

Kohlman, in the meantime, says he's going to re-examine his decision to rent out his home. Whatever you do, don't waste your money.


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Full Airbnb Statement:

There have been over 300 million guest arrivals in Airbnb listings to date and negative incidents like this are incredibly rare. We are fully supporting our host under the Airbnb Host Guarantee program. The safety of our community is our priority.


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